Handbook Service design principles: 100 ideas to improve the user and customer experience

From the handbook With this handbook, I don’t want to preach the high value of Service Design. I don’t want to explain all the theoretical details about it. This book doesn’t respect academic principles. This book doesn’t give an overview of what Service Design is. This book doesn’t detail design methods. Some other people do […]

via Handbook Service design principles: 100 ideas to improve the user and customer experience in simple and practical ways. — Fred Zimny’s Serve4impact

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