Tag Archives: service design

Welcome to the Design Thinking podcast! I’m Dawan Stanford, your host. Today I’m joined by the remarkable Doug Powell, a Distinguished Designer at IBM who directs the global tech company’s program to scale design and design thinking. This conversation will cover some tactics and strategies for growing a design practice inside your organization, thoughts on how […]

via Design Thinking Podcast: Building Design Capacity + Measuring Design Value + Designing Studios with Doug Powell — Fred Zimny’s Serve4impact

What do you get when you blend a software engineering project with a Service Design (SD) team? Initially, some awkward conversations around why the hell you are here. Having worked on both sides of the fence as an SAP SuccessFactors Consultant at Accenture, and a Service Designer at Deloitte Digital, I would like to share […]

via Service Design meets SAP, an evolving love story — Method in the Madness

Industrial Service Design Book

“Service design has established itself as a practice that enables industries to design and deliver their services with a human-centred approach. It creates a contextual and cultural understanding that offers opportunities for new service solutions, improving the user experience and customer satisfaction.”

At Amazon

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Sprint Master´s Guide: The complete guide to Service Design Sprints

From Tenny Pinheiro, the brazilian that is changing Design globally:

This guide represents one more step towards the dream of democratizing Service Design to the 99%. One more step to empower everyday makers to create services that are made for, by and with humans.  We live in a service-powered makers’ economy. To deny that today everyone is a service designer is a pure demonstration of academic feudalism and delusion of control.  Some people go all the way to try to draw a line elevating expert designers from the mere “everyday designers” as if it matters. Well, it doesn’t.  What matters is that while scholars lose their cool in endless discussions, “everyday designers” are designing drones that deliver medicine, vaccines and blood in Rwanda rural areas. 

While “expert designers” gather for their next “Bill Murray’s groundhog day” service design event, “everyday designers” are automating trucks, curing cancer and programming DNA. The future of service design is open and Agile. Service design as a superpower, not a profession.” Wrote this last year as the preface of my 5th book: The Sprint Master’s Guide, the complete guide to service Design Sprints. This book is one element of the Design Sprint Master toolkit. The materials students get when they join the DesignSprintSchool.com bootcamp. “

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Buy the book at Amazon: https://lnkd.in/gzGqvqk